Our governing policies, approved by the Board of Directors on 3 August 2026.
How we collect, use, store and protect your personal information, your rights, and how to contact us or the Information Commissioner’s Office. Our privacy notice is part of our Data Protection Policy.
What we collect. When someone completes our referral or self-referral form, we collect the details they give us, such as names, contact details, age group, language, and the support needed. Some referrals include sensitive information, for example about health, family situation, ethnic background or safety. We only ask for what we need to help.
Why we can use it. We use this information to respond to the request and provide support. Our legal basis is our legitimate interest in providing support to the people who contact us. For sensitive information, we rely on the person's explicit consent. Where we need to act to protect a child or an adult at risk, we rely on the condition for safeguarding children and individuals at risk in the Data Protection Act 2018.
Young people. Young people aged 16 and 17 can agree to us using their information themselves. They have the same rights over their information as adults, including the right to see it, correct it and ask us to delete it.
Who we share it with. Our forms are delivered to us by Formspree, a secure form service. We do not share referral information with any other organisation without asking first, unless we are worried that someone is at serious risk of harm.
How long we keep it. We keep referral records for 6 years after support ends, and records relating to children until the young person's 25th birthday, and then delete them securely.
Your rights. To see, correct or delete your information, or to ask a question about it, email referrals@etweassociation.org. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
This policy is currently being finalised by our directors. In the meantime, please contact us directly with any questions.
This policy is currently being finalised by our directors. In the meantime, please contact us directly with any questions.
How we keep children and adults at risk safe, what to do if you are worried about someone, and who to contact, including our Designated Safeguarding Lead and Luton safeguarding services.
Young people aged 16 and 17 can ask us for support themselves, using our self-referral form, by phone or by email. They do not need a parent, carer or professional to refer them. Children under 16 can be referred to us by a parent, carer or professional.
Anyone under 18 is a child under UK safeguarding law, and we follow our child safeguarding procedures for every young person who contacts us. Our Designated Safeguarding Lead, Cristina Tutu, reviews every request from a young person under 18 before we reply.
We keep what young people tell us private. We do not contact parents or carers unless the young person agrees, or unless we believe it is needed to keep them safe. If we believe a young person, or anyone else, is at risk of significant harm, we will share information with children's services or the police, in line with Working Together to Safeguard Children (2023). Wherever it is safe to do so, we will explain this to the young person first and tell them what will happen next.
We record all safeguarding concerns and the decisions we make. These records are stored securely and can only be seen by people who need them.
Our commitment to equal opportunity and an inclusive community, the nine protected characteristics, and how to raise a concern.
How to make a complaint, how we handle it at each stage, and the timescales you can expect.
How we comply with UK GDPR and the Data Protection Act 2018, including security, retention, your rights and data-protection complaints.
How we recruit, induct and support volunteers, expenses, boundaries, and how volunteering arrangements end.
The standards we expect from directors, staff, volunteers and everyone representing the Association.
How we protect the health, safety and welfare of everyone at our activities, including risk assessment, first aid and incident reporting.
How we recruit staff and volunteers fairly and safely, including safer recruitment and DBS checks.
Our zero-tolerance approach to bullying and harassment, how to report it, and how we respond.
How to raise a serious concern about wrongdoing safely, who to contact, and how you are protected.
Where this website collects personal information — for example, through the contact form — that information will be handled in line with UK GDPR and the Data Protection Act 2018, as set out in our Privacy Policy.